Saturday, December 31, 2016

E-Commerce Holiday Stats in a Nutshell

As mentioned in previous articles, the Holidays is a great time of year to connect with your existing clientele base and grow it. The right holiday campaign will either lead to a repeat purchase or introduce your brand to a new customer. If you’re not convinced yet, here are compiled stats about digital holiday retail data collected online that will blow your mind.

How are your Customers Behaving Now?
  • In 2015, 40% of holiday shopping occurred online.
  • 78% of shoppers used Internet for holiday research in 2015.
  • The most popular time to buy online is weekdays from 12-2pm and on Sunday evenings.
  • 41% of online shoppers purchased from a new retailer around the holidays.

Is your Competition Going Digital?

  • 1 out of 3 retailers allow 30-50% of their total online marketing effort to the holiday season.
  • U.S. retail e-commerce grows between 15.3% to 16.6.% every year.
  • 86% of retailers are expecting their online holiday sales to increase in 2016.
  • 38% of marketers do not use personalized communication (such as e-mail) in their holiday campaign.
  • 49% of E-commerce retailers will have launched or at least designed a holiday campaign before Halloween.
  • Only ⅓ of marketers don’t increase their social media spending in Q4 (Sep-Dec).

Are your Consumers Using Their Phones in Your Store?

  • 49% of shoppers view products in person first to find them online for a cheaper afterwards.
  • 22% of customers research your products on their smartphone while being in your store.
  • 27% of customers read online peer reviews while shopping at a store.
  • People who shop both online and in person appear to spend 66% more than those who only shop in person.
  • Shoppers that use more than one channel (online and in person) show a 30% higher lifetime value to your brand.

As you can see, consumer trends are changing and your business needs to move where you can reach your current and potential new customers. A well planned holiday marketing campaign will drive success and increased brand loyalty and awareness if executed well.

Thursday, May 5, 2016

How Brands Are Embracing Social Media Advertising

The advent of Web 3.0 and Social Media has forced the advertising world to move to digital platforms. The international proliferation of social media usage has moved brands to social platforms like Facebook, Twitter, Google+ - YouTube and Instagram to advertise. If brands did not fully understand how to maximize their presence on those outlets before, they now have a full understanding of how to capitalize on digital impressions via social media.

Times have changed. Television and print advertising can only reach a portion of your audience. Brands need to connect with consumers where consumers already are, and they are on their smartphones or tablets. In the past, brands were only able to engage in one-way communication. They would be talking at consumers rather than conversing with them. Now, brands can engage in multi-directional communication. Not only can brands directly interact with consumers and get instant feedback on their content, but consumers can pass on their content to other users via social media.
Consumers are leading brand conversation in social media.  And brands are listening.  The chain of communication is no longer led by the brand.  The days of broadcast promotion are over.  The chain of communication is linked It is going from brands to consumers, consumers to consumers, and back to the brands which are engaged in the social media conversation. This kind of communication would never been thought possible twenty years ago, but it has since prevailed and now stands as a means to collect immediate feedback from consumers and therefore co-create brand value.

Another way to get attention from your audience is done through the proper use of hashtags. The outdoor gear brand Poler Stuff is now famous for their notorious hashtags including #campvibes. The brand now has 419,000 followers on Instagram.
Online Shopping Using Social Media
The female clothing brand Made Well decided to optimize their Instagram account so that consumers are able to shop, while browsing through their posts. The brand decided to tag items on their pictures and the tags redirect consumers to their online store where they can go ahead and put in an order of the item they liked on Instagram.
Another way that brands use social media to encounter a large following is done through storytelling. A lot of content creation experts such as the HubSpot Academy or Hootsuite will argue that brands do not want to follow a brand; they want to follow a story.
A lot of fitness professionals have become Instagram famous simply by posting interesting storytelling with proper hashtags and cross-promotion.
An example of this is Brock O’Hurn, a personal trainer from Florida who became famous by posting videos of himself tying up his hair in a bun. The trainer now has an international following of 1.9 million people and has relocated to Los Angeles to become a full-time brand ambassador and model. He is used by many brands including Ebb & Flow jewelry to feature their products on his Instagram page.
Oftentimes, those Instagram sensations cross-promote themselves in hope to capture some of their friends’ following. They do that on a regular basis and usually return the favor to those who have promoted them on their page.
Those Instagram sensations share their life story with their audience, from what they eat for breakfast to what they do at the gym. Their followers live vicariously through them and find their lifestyles aspirational.
In the same fashion, consumers aspire to become Internet famous as well. A good example is Austin local photographer Zilker Bark. The photographer became famous by creating an Instagram profile on which he features short clips and pictures of dogs that he meets at Austin’s Zilker Park. The Zilker Bark Instagram account now has 41,600 followers and redirects to the photographer’s website where you can contract his services. The idea is to provide free entertaining content that also features his work in order to reach a huge potential audience: people who like cute dogs.
Co-Creating Value
Another example is the Loews Hotels’ "The Room You Need" campaign, which featured real-life images of guest experiences, compensating them for their contribution. In order to do so, the hotel chain reviewed more than 50,000 pictures posted on social media using the Loews Hotels hashtags and location tags. This was an attempt to market their brand for what it is; according to them, no one can be a better endorser for their brand than consumers themselves. Thus, using real guests’ pictures show that they are not using tricks or photoshopped shots to promote their locations but real-life experiences captured on social media.

Product Placement in YouTube videos
In 2014, 180LA took on an interesting project when they decided to use pop singer Meghan Trainor’s music video to promote HP. In order to do so and to ensure that the video would reach a wide audience, the agency decided to feature international online sensations in the music video such as vloggers (bloggers who post videos rather than blog entries) that already have existing followings. By doing this, they were able to reach audiences around the world. Since online personalities are more affordable than traditional celebrities, and these online celebrities’ followers are spread across the globe, it proved to be cost-efficient and highly effective.

Tuesday, May 3, 2016

How Consumer Reviews Are Affecting Local Businesses

Forget the paper map, the local phone directory or coupon book found at the highway rest area. Consumers have smartphones now and they can find anything they want by simply typing a few keywords.
By using platforms such as Yelp or Google Maps, not only can consumers locate local businesses, but they can also read about previous consumers’ experiences and contribute their own.
This week is National Small Business Week. What does review management mean for local businesses? Should businesses pay attention to what is said about them online? Is any publicity good publicity?

Google Maps
Google Maps provides a great platform for consumers. They have the ability to rank businesses out of 5 stars, add pictures and personal comments.
Good rankings on Google Maps are crucial as they are automatically linked to search results on Google. Therefore, as soon as a business is googled, not only is the address and phone number made available but also consumer reviews and user picture contributions.
Now that brands can engage in two way conversation with brands, local businesses can directly interact with consumers and get instant feedback on their products and services. On their end, consumers can pass on their content to other users via social media or share their reviews with their friends.
Bearing this in mind, Google provides businesses with the possibility of replying to reviews. This way, businesses have a chance to acknowledge their successes and apologize for their mishaps.

Trip Advisor
Similar to the solutions Google Maps provides but without the navigation component, Trip Advisor is a platform on which consumers can share their experiences. For each city, establishments can be ranked and commented on. On Trip Advisor, businesses are able to claim their business page and have a provided platform to respond to user reviews. The main downside of Trip Advisor is that reviews can stay for a very long time. Therefore, there could have been a wide array of managerial changes about a local business between 2006 and 2016, but very negative reviews from a long time ago can drag down the average ranking of your business. Therefore, being listed on TripAdvisor is an incentive for businesses to prevent negative reviews because once those are posted, they are published for a very long time. The authenticity of Trip Advisor reviews is verified but it is said that businesses can easily incentivize customers to post positive reviews with a reward of some sort like a draw or a gift card.
Yelp is similar to Google Maps and Trip Advisor, also featuring a street view component where you can see local businesses listed with their reviews. The main difference is that fewer reviews get approved and published, as their authenticity verification system is harder to crack. Therefore, businesses would not be able to incentivize customers to post positive reviews for an incentive. This further incentivizes them to take good care of their clientele to avoid negative word-of-mouth.

Society has changed. The Internet has given every consumer the opportunity to voice their opinion and share their experience about local businesses they visit. If local businesses acknowledge this new means of communication and caters to their clientele right, this could lean to more conversions and positive word-of-mouth. If they don’t, negative word-of-mouth can snowball and incur challenging repercussions.

Wednesday, April 20, 2016

Consumer Contributions to Social Media - Maps & Apps Affecting Local Business

Are consumer posts in social media, reviews - photos and additions to maps and other apps affecting local business?  Are they affecting your brand?

Additions to apps like Google Maps, Yelp and Trip Advisor are simplifying distribution of customer reviews.  They are building immediate access to consumer views of brands through easy distribution of consumer reviews including photos taken by consumers, feeding directly into local listings in mobile maps and online directories.
Consumer reviews are also leveling the playing field for the local business.  The fact that consumers can contribute to online maps and directories enables the local business to be accessed and addresses to be found by thousands of consumers, with no marketing cost to the local business.  Applications like Google Maps, Yelp and Trip  Advisor enable consumers to directly communicate with business owners, share experiences and resolve issues.  These applications are threaded with social media, providing the ability for consumers to share recommendations with friends and contacts through social media, granting direct access to reviews and photos.

Consumers are opting to participate and contribute to reviews and add photos because they enjoy seeing their contributions included in favorite places they have visited.  They enjoy seeing other consumer feedback and believe their contributions will assist other consumers as they make buying decisions.

Google launched a program to increase consumer contributions to Google Maps.   They encourage consumers to "Share Your World on Google Maps" Google notes, "Local Guides is a global community of explorers, sharing their discoveries on Google Maps."   The program encourages consumers from local areas to communicate via Local Guide Communities - share experiences and meet up with each other in new locations.  Google+ Collections are shared to show local experiences and contributions to the map are easily found by the contributor and Local Guide programs encourage consistent contributions.

As more consumers use mobile devices, mobile apps will drive increased engagement of consumer contributions and local businesses will benefit exponentially from these contributions.